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Transforming IT Services: Discover the Power of ITIL® 4

Duration

4 Day (Virtual or Physical Classroom)

Expert Instructors

Learn from the best in the industry

Hands-On

Practical exercises & real-world scenarios

Transforming IT

Gain proficiency in ITIL

In today’s fast-evolving digital landscape, efficient IT service management is essential for business success. Our Axelos ITIL 4 Specialist: Create, Deliver, and Support (CDS) Boot Camp is designed for IT professionals looking to enhance their expertise in designing, delivering, and supporting high-quality IT services.

Why Choose Our ITIL 4 CDS Boot Camp?

  • Expert-Led Instruction – Gain insights from seasoned professionals with real-world ITIL® implementation experience.
  • Hands-On Learning – Engage in interactive case studies, discussions, and practical exercises that bring ITIL concepts to life.
  • Comprehensive Curriculum – Stay ahead with up-to-date ITIL® 4 frameworks and best practices.

As a core module of the ITIL 4 Managing Professional certification path, CDS is critical for IT service managers, support teams, and operations professionals aiming to optimize service delivery. Our focused training approach ensures you are fully prepared for the certification exam, empowering you to elevate your career in IT service management.

Who Should Attend

  • IT Service Managers
  • IT Support and Operations Professionals
  • Project Managers
  • IT Professionals Seeking ITIL 4 Managing Professional Certification
  • Anyone Responsible for IT Service Delivery

Key Features

  • Accelerated training for fast preparation
  • Official course materials included
  • Exam-focused curriculum
  • Practical real-world application
  • Certification support for first-time success
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Day 1: ITIL 4 CDS Foundations & Service Value System

Introduction to ITIL 4 CDS

  • Course overview and objectives
  • Understanding ITIL 4 and the role of CDS
  • ITIL 4 Managing Professional overview

Service Value System and Service Value Streams

  • ITIL Service Value System (SVS) components
  • Designing and optimizing value streams
  • Aligning IT services with business objectives

Case Study Review: Analyzing real-world IT service challenges
Group Session: Mapping service value streams in an IT environment
Hands-On: Building a basic service value stream

Day 2: Creating and Delivering Effective IT Services

Service Design and Integration

  • Key principles of effective service creation
  • Service design and architectural considerations
  • Leveraging automation and AI for IT service delivery

Managing Demand and Capacity

  • Forecasting and balancing IT service demand
  • Performance and capacity planning
  • User experience and service assurance

Case Study Review: Examining successful service design implementations
Group Session: Identifying inefficiencies in IT service delivery
Hands-On: Designing an optimized IT service model

Day 3: Supporting IT Services & Continuous Improvement

Incident and Problem Management

  • Best practices for handling incidents and minimizing downtime
  • Problem management strategies for proactive service improvement
  • Root cause analysis techniques

Monitoring, Reporting, and Risk Management

  • IT service performance measurement and reporting
  • Identifying and mitigating IT service risks
  • Strategies for continual service improvement

Case Study Review: Breakdown of a major IT service failure
Group Session: Developing an incident response plan
Hands-On: Conducting a root cause analysis exercise

Day 4: ITIL Practices, Exam Prep & Certification Readiness

Key ITIL 4 Practices for CDS

  • Application of ITIL principles in real-world scenarios
  • Integrating ITIL with Agile, DevOps, and Lean methodologies
  • ITIL service optimization strategies

ITIL 4 CDS Exam Preparation

  • ITIL 4 CDS exam structure and format
  • Test-taking strategies and knowledge reinforcement
  • Practice questions and exam walkthrough

Case Study Review: Real-world application of ITIL best practices
Group Session: Final knowledge check and Q&A
Hands-On: Mock exam and strategy session

ITIL 4 Specialist CDS Reviews

Read More

Theodore Krol

Goal Oriented Human Performance Technology

Now that my career has progressed, Training Camp was the logical choice for the PMP certification boot camp. The material was expertly presented and I am confident I will be successful in attaining that certification.

Mark N

Booz Allen Hamilton

I left the class with a new-found confidence.

Sarah Loggin

USAF

Attending the ITIL Boot Camp was a game-changer for my career. The comprehensive curriculum and expert instructors provided me with invaluable insights into IT service management.

Martin Foster

Senior IT Analyst

I was initially skeptical about how much I could benefit from a boot camp format, but this ITIL training exceeded all my expectations.

Eric Balfour

USARMD

It’s rare to find a training program that balances academic rigor with real-world application so well. I left the boot camp with a clear action plan for my team.

Tony Gutierrez

PM

It has definitely elevated my understanding of ITIL practices and my confidence in applying them in my role.

Genesis Akio

PWCUS

The balance of theoretical knowledge and practical application was just right. It provided me with a wealth of actionable insights that I’ve since applied to our IT operations with great success.

Christine Grace

UHPP

The interactive group discussions and real-life scenarios discussed by Krystina were particularly valuable!

Zadi Codruis

CL Fuel Systems

I did not want to take the class via ZOOM, but was impressed with the experience and never left my sofa!!

Clara Miller Tzu

DHS

The ITIL Boot Camp was a remarkable experience that significantly enhanced our team’s service management capabilities. The trainers were not only experts in their field but also great educators who made complex concepts easily understandable.

Let’s Get Started, Together

Get skilled, get certified. We offer a wide range of solutions trusted by thousands of organizations. Fill out a contact form and one of our Enterprise Solutions experts will contact you to discuss the best training solutions for your team. You can also e-mail our team directly at: es-helpdesk@52.47.190.187

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